Practical guidance for Practice Managers and primary care leaders on understanding NHS England's updated patient charter, reviewing patient access arrangements, communicating expectations and identifying actions for their practice.

Practical guidance for Practice Managers and primary care leaders on strengthening Infection Prevention and Control arrangements, supporting staff, managing audits and maintaining effective governance.

Practical guidance for Practice Managers and primary care leaders on preventing inappropriate access to patient records, strengthening information governance, supporting staff and maintaining patient confidentiality.

The collapse of Silicon Practice's parent company, Schappit Ltd, has left GP practices facing unexpected disruption, inaccessible websites and difficult questions about who really controls their online presence. We share our first-hand experience of getting a surgery back online, the support available and what every Practice Manager should be checking now.

What do your leadership values look like in action? This fast-paced, practical, bite-sized session introduces the principles of values-based leadership and explores how everyday behaviours shape culture, trust and performance. Short. Practical. Impactful.

A practical engaging conference designed for current and aspiring leaders across primary care, including Practice Managers, Partners, Deputy Managers, and PCN leaders. Attendees will gain valuable insights, practical ideas, and networking opportunities to help you lead with confidence in today's evolving NHS landscape.

A clear introduction to primary care. Learn how GP practices operate, understand key roles, patient pathways, and the wider NHS structure, helping you build confidence and work more effectively in a primary care setting.

Learn how to maximise the NHS App. Covering its history, key features, and practical ways to boost patient adoption, plus tips on crafting effective SMS messages to improve engagement and reduce practice workload.

The NHS Pension scheme can be difficult to understand and fully comprehend. This session provides an overview of the scheme, along with a deeper look at its operational aspects, helping pension administrators understand key principles, maintain accurate records, and manage processes such as starters, leavers, and retirements in line with scheme requirements.

Understanding practice finances is becoming increasingly important for anyone involved in the management and leadership of General Practice. Yet many people find themselves responsible for budgets, accounts and financial planning without having received any formal finance training.

Critical, compliant and current: our IPC training equips practice teams with up-to-date knowledge, practical skills and confidence to meet regulatory standards and protect patients and staff. Suitable for clinical and non-clinical colleagues, this session is engaging, clear and directly applicable to everyday practice.